About Us
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At BCR we take technology seriously, from our top of the line Avaya Mosaix predictive dialing systems, NEC PBX, multi-platform collections applications and sophisticated high speed voice and data networks, through to our use of the UniversalSystems™Accelerator. The UniversalSytems Accelerator, whose concept was first born at BCR, allows us to perform above and beyond other organizations – and we’ll be happy to prove it. While this technology is in itself impressive, we have found that only with attention to the detail of training, management and support can we truly bring the advantages of technology to our customer’s benefit.
Our staff is trained to the highest level in the use of our technology. For example, we are one of the very few organizations in the world that have earned Avaya’s ESP support level – Avaya’s highest possible level of support (this support level is earned, never bought). This focus on understanding our vendor’s technology translates itself into competitive advantage, firstly in squeezing every possible bit of productivity out of the technology and secondly in being able to respond quickly and with resolution when problems occur. In fact we are known throughout the call center industry because of our deep expertise in the various arts and sciences of the outbound mission. Many vendor organizations approach us to help them sharpen their own products, for the ultimate benefit of the industry, while trade organizations recognize our skills and experience.
When you choose BCR to be your agency you tap into a company determined to to utilize the best possible technology for your benefit. Best possible use only comes about from a complete understanding of the technology married to a valid operational concept, and that means good, trained, motivated and retained staff. Put us to the test, let us take you to a new level of expectation – dialing is our business. |
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